TERMS AND POLICIES
Please allow 1-3 business days for your order to arrive. We do offer expedited shipping if you require your order sooner for an additional fee. All sales are final and no refunds will be issued, however if you are not 100% satisfied with your order we will gladly offer you a company credit towards your next purchase.
U.S Federal Law prohibits the return of human hair products that have been used. Thus we cannot accept any products that has been used or altered in any way, shape or form. This includes combing, brushing and picking .
Hair should appear completely undisturbed or ruffled in any way still in its orginal packaging to be accepted for return or exchange
We strictly follow these policies with respect to hair returns. Due health precautions, the items must returned in the original and resealable condition. Packaging should not be marked, taped or attached in any way, shape or form.
**Any item not meeting the above criteria will be refused and returned to the customer at customer's own expense. If the returned merchandise is unsuitable for restocking, it will be held for 5 business days pending customer payment of return shipping charges. If shipping charges are not within this period, the items will disposed of and no credit will be issued to the customer
** All unclaimed and returned packages will not be refunded.
**If you receive an incorrect item, you must make an exchange request by phone or email within 1 day from the date you received the order. A replacement item will be shipped in exchange for approved returned items.
*** Shipping fees are non-refundable
All installation services include shaping/cutting and styling, we DO NOT, discount the rate of installation should a guest choose not to have their extensions cut or styled.
Alexandermichele & Company are not liable for any scalp skin or hair disorders and fully absolve themselves of any responsibility resulting from any of the aforementioned or unmentioned skin scalp and hair disorders or diseases. You (client/guest/customer) do hereby agree to these terms upon the completion of any order or sale.
All orders must be verified through Pay Pal and paid in full prior to any items being shipped for delivery or services being provided.
***We reserve the right to change and or alter the policies and terms of agreement listed on this site at any time .***
U.S Federal Law prohibits the return of human hair products that have been used. Thus we cannot accept any products that has been used or altered in any way, shape or form. This includes combing, brushing and picking .
Hair should appear completely undisturbed or ruffled in any way still in its orginal packaging to be accepted for return or exchange
We strictly follow these policies with respect to hair returns. Due health precautions, the items must returned in the original and resealable condition. Packaging should not be marked, taped or attached in any way, shape or form.
**Any item not meeting the above criteria will be refused and returned to the customer at customer's own expense. If the returned merchandise is unsuitable for restocking, it will be held for 5 business days pending customer payment of return shipping charges. If shipping charges are not within this period, the items will disposed of and no credit will be issued to the customer
** All unclaimed and returned packages will not be refunded.
**If you receive an incorrect item, you must make an exchange request by phone or email within 1 day from the date you received the order. A replacement item will be shipped in exchange for approved returned items.
*** Shipping fees are non-refundable
All installation services include shaping/cutting and styling, we DO NOT, discount the rate of installation should a guest choose not to have their extensions cut or styled.
Alexandermichele & Company are not liable for any scalp skin or hair disorders and fully absolve themselves of any responsibility resulting from any of the aforementioned or unmentioned skin scalp and hair disorders or diseases. You (client/guest/customer) do hereby agree to these terms upon the completion of any order or sale.
All orders must be verified through Pay Pal and paid in full prior to any items being shipped for delivery or services being provided.
***We reserve the right to change and or alter the policies and terms of agreement listed on this site at any time .***